Complaints — Your voice is heard

A free, official channel for receiving complaints from citizens and subscribers about telecommunications, internet, and media-content services, and for tracking them through to final resolution.

How it works

Your complaint, step by step

From submission to notification of the outcome, every complaint passes through four clear stages that ensure it is handled fairly and transparently.

  1. 1

    Complaint received

    The complaint is received and its submitter is given a reference number and a tracking code.

  2. 2

    Review & jurisdiction

    The details are checked for completeness and that the complaint falls within the Commission's remit.

  3. 3

    Processing & follow-up

    The complaint is pursued with the relevant service provider until its causes are resolved.

  4. 4

    Outcome notified

    The submitter is notified of the final outcome and the action taken.

File a complaint

File your complaint online

Fill out the form below accurately. Your reference number and tracking code appear as soon as you submit — keep both. Fields marked with * are required.

Attachments (optional)

Photos of bills, screenshots or PDF files — up to 5 files, each no larger than 5 MB.

Track a complaint

Track your complaint with your tracking code

Enter your sixteen-character tracking code to see your complaint’s status and the latest action taken on it. The code is shown once, on the confirmation panel, immediately after you submit — keep it.

Ready answers

Frequently asked questions

The questions citizens and subscribers most often ask about filing complaints, tracking them, and their processing times.

You can file your complaint electronically through the complaints form on this page or through the e-services portal. As soon as you submit it, you will receive a reference number to track the status of your complaint. You must first have contacted your service provider without obtaining a satisfactory resolution within the prescribed period.
The standard processing time ranges between 5 and 15 working days, depending on the type of complaint and its complexity. Complaints relating to billing and service outages are usually processed within a week, while coverage-quality complaints may take longer to allow for field measurements.
Yes. The Commission accepts complaints about media content that violates the broadcasting rules through the same form, by selecting the complaint type "Media content." You must specify the media outlet, the broadcast date, and describe the violation precisely.
Enter the reference number you received when you filed your complaint in the "Track a complaint" field at the top of this page, and the status of your complaint and the latest action taken on it will be displayed.
Yes, filing and tracking complaints is a completely free service for all citizens and subscribers, and the Commission charges no fees for it.
It is advisable to attach anything that supports your complaint: photos of invoices, screenshots of speed-test results, your correspondence with the service provider, or a recording of the media content complained about, if any. The clearer the attachments, the faster the processing.

Didn't find the answer to your question? Our team is ready to help you.

Contact the Commission